Terms of Sales :

Preamble and purpose

The following general conditions aim to define the legal framework which will apply in the relations between:

- the company JANE which publishes the site simoneabordeaux.com, registered with the Bordeaux RCS under SIRET number 889 879 540 00033, whose head office is located at 44 Allée de Tourny, CS 92099, 33001 BORDEAUX CEDEXSAS with capital of €10,000 whose intra-community VAT number is FR73889879540.

- and any person visiting or making a purchase on the site www.simoneabordeaux.com.

Their purpose is to define the reciprocal rights and obligations of the two parties in the different stages of ordering one or more items.
Any person registering on the site must adhere to these general conditions of sale and thus accept them without reservation.
No purchase can be made on the site without having first accepted these conditions.

The Internet user can consult the general conditions of sale at any time by clicking on the “General Conditions of Sale” section at the bottom of the screen.

Changes to the General Conditions of Sale
These general conditions of sale are those applicable as of December 1 , 2020
Simone à Bordeaux reserves the right to modify or adapt them at any time without notice.
Thus, the applicable general conditions of sale will be those in force on the day of the order.
Also, the user of the site is invited to consult them before each purchase because any order constitutes unreserved acceptance of the General Conditions of Sale.

Partial invalidity
These conditions express the entirety of the obligations of the parties.
If a condition were to be missing, it would be considered to be governed by the practices in force in the distance selling sector.
If a particular stipulation of these conditions is held to be invalid or declared as such by a decision having the force of res judicata of a competent court (change of legislation, regulation, court decision), the other stipulations will retain all their force. and their scope.

Customer limitation
The items displayed on the site are only offered for sale to non-commercial individuals.
Any user of the site declares that they have the legal capacity allowing them to place an order on the site and allowing them to use a bank card.

We do not intend to sell the Products to professionals, but only to consumers or non-professionals, for their personal needs.

The company JANE therefore reserves the right to refuse immediate purchases/orders of the same Product in large quantities, and in particular any order exceeding 10 copies of the same product.

Article 1: Products and availability

The site www.simoneabordeaux.com offers jewelry and fashion accessories for sale.

The products sold are photographed and described as faithfully and accurately as possible. However, errors or omissions are possible. Also, depending on the Internet browser or screen used, the colors of the items may not correspond to the actual colors.

The products sold are those which are described and visible on the site. Product offers are valid while stocks last displayed on the site. Simone à Bordeaux reserves the right to withdraw from sale, at any time, any item present on the site www.simonebordeaux.com and/or to replace or modify any information associated with the items appearing on this site. Any out of stock product will be reported. However, the availability and delivery of a product are only guaranteed by us sending an email confirming your order. In the event of unavailability of a product once the order has already been placed and confirmed, an email will inform the customer. All or part of his order will be canceled and he will be reimbursed within a maximum of 14 working days in the form of recrediting his bank card, or by Paypal (depending on the payment method initially chosen). Available items ordered at the same time cannot be subject to cancellation.

The illustration photos used on our site come either from our suppliers or from our own shootings and may show, in the case of supplier photos, certain products that we market with other products that we do not sell.

Article 2: Order

Any Order implies an obligation to pay.

Orders are exclusively received on the Internet after acceptance of these general conditions of sale.

Any Order is subject to the prior acceptance of Simone in Bordeaux and is only definitively confirmed after receipt by the Customer of an e-mail confirming the shipment of the Item(s). The availability and delivery of a product will only be guaranteed by us sending you a confirmation email after finalizing your order. Product offers are valid while stocks last.

It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.

Add the following statement: We reserve the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

Data relating to orders is kept on reliable and durable computer media. They are considered proof of the contractual relations between the parties in the same way as any document established, received or kept in writing.

Article 3: Payment and security

Any Order implies an obligation to pay by credit card or by Paypal or by Apple Pay.

On the site www.simoneabordeaux.com, payment for purchases is made when ordering either by credit card, by Paypal, or by Apple Pay.

We debit your bank card at the time of ordering.

Payments by Paypal and Apple Pay are also collected upon ordering.

We accept cards bearing the symbol “CB” and/or bearing the VISA or EuroCard brand. MasterCards accepted in France and e-bank cards are also accepted.

 

Article 4: Price

The prices displayed on the site are expressed in euros, all French taxes included (French VAT and other taxes applicable on the day of the order) excluding processing and shipping costs. Delivery costs are indicated before validation of the order.
For any order placed outside of mainland France, the calculation will be done automatically in the order process upon entering the billing and delivery address.

All orders, whatever their origins, are payable in euros. The site www.simoneabordeaux.com reserves the right to modify its prices at the beginning of the week but the products will be invoiced on the basis of the prices in force at the time of order registration, subject to availability on that date.

Promo codes cannot be combined with each other, a code can only be used for one order. The promo code cannot be re-used upon return or exchange.

Items benefiting from discounted prices cannot be returned or refunded, nor can items ordered via a promotional code.

 

Article 5: Delivery

5.1 How are items delivered?

Parcels are delivered by post using “tracked letter” or “Colissimo tracking” or “Chronopost” against signature of the recipient or any specially mandated person. This digitized signature and its reproduction provide proof of delivery of the package.

For tracked letters

Thanks to the Tracked Letter, you can follow the delivery but also the distribution of your package. This tracking may be complete in France and in certain countries of the European Union or partial (i.e. available up to the French border) for other destinations around the world.

For Colissimo

For parcels delivered to the address of your choice, in the event of the absence of the recipient of the parcel at the designated address, a notice of delivery and pending delivery of the parcel is left in the recipient's mailbox. This notice indicates the contact details of the Post Office where the recipient can collect the item. Any package thus placed on hold is delivered to the recipient or his agent, duly authorized for this purpose upon presentation of an identity document and against signature. The duration of the pending parcel is 15 consecutive days from the day after the day of filing of the notice of pending.

In the case of delivery to a merchant, the product cannot be returned directly to them. The return must be made according to the clauses set out in article 6.

For the Chronoposts

If the recipient of the package is absent, Chronopost calls the customer to arrange a new delivery or an appointment. In the event of repeated absence, the package will be held at your post office or at a Chronopost collection point.

For the smooth running of delivery, it is up to the buyer to carefully provide their delivery address at the time of ordering. He can modify it by contacting customer service, or add a new one in the “My account” section or by contacting customer service for the current order.
In the event of errors or inaccuracies in the wording of the buyer's contact details, Simone à Bordeaux cannot be held responsible for the impossibility of delivering the order.

Case of delivery to a company: Simone's responsibility in Bordeaux ends as soon as the stamp or signature of the company or its representative is affixed to the carrier's slip.

5.2 What are the delivery times?

5.2.1 For France

After receipt of the order, the package corresponding to it will be entrusted to the Post Office:
- either the same day,
- or the working day following the order.

From this moment on, the Post Office undertakes to do everything possible to ensure the distribution of items or the first delivery notice for items entrusted to it.

For Chronopost: your order will be shipped the same day if it is placed before 9 a.m. For any order placed after 9 a.m., shipping will be done the day following receipt of the order from Monday to Friday. (excluding: public holidays, travel bans, force majeure, exceptional circumstances or generally any other fact not attributable to the Post Office)

For Colissimo: the second working day following the day the order is picked up.

In all cases, delivery times must not exceed one month.

For certain products that are not in stock at the time of placing your order. An approximate delivery time will be indicated in the basket. The waiting period should not exceed 8 weeks.

When the package is shipped, the buyer will receive an email confirming the shipment of their package, with a tracking number which will allow them to follow it online on the site www.chronopost.fr for Chronopost , www.coliposte.net for Colissimo

Incidents (strikes, blockages of road networks, etc.), losses at processing centers can cause delays, the buyer can notify us by sending us a message via the “Contact” section and recalling their Colissimo number. or Chronopost.

Simone à Bordeaux declines all responsibility in the event of excessive delivery times due to postal services.

5.2.2 For other countries

Delivery times range from 1 to 10 working days depending on the delivery method chosen and the destination, subject to the proper functioning of the delivery services.

5.3 Shipping costs

5.3.1 For France

Delivery is free in mainland France for purchases over €80.

Shipping costs are calculated automatically and are indicated before each order is validated.

5.3.2 For other countries

Delivery costs are detailed below depending on the destination and the delivery method chosen.

Depending on the country of delivery and the carrier chosen, your order may be subject to customs fees.

During this period we no longer offer deliveries with the Colissimo service, we apologize for this.

EUROPE (EU)

Delivery is free in Europe from 80€ of purchase.

Shipping costs are calculated automatically and are indicated before each order is validated.

NORTH AMERICA (UNITED STATES – CANADA)

Delivery is free in North America for purchases over €120.

Shipping costs are calculated automatically and are indicated before each order is validated.

REST OF THE WORLD

Shipping costs are calculated automatically and are indicated before each order is validated.

5.4 Delivery issues

If the buyer notices a break-in or damage to his package , he has three days to notify the seller. We advise you, if the original packaging is damaged, torn or opened at the time of delivery, to check the condition of the items in the presence of the delivery person and to immediately express reservations on the delivery slip, or even to refuse the package.

It is up to the buyer to determine whether their package has been broken into or damaged . We advise you to systematically check the contents of the package in the presence of the carrier, in order to verify the condition of the items, even if your package does not show signs of deterioration. If they have been damaged or stolen, you must refuse the package and note a reservation on the delivery slip (package refused because open or damaged). Simone à Bordeaux cannot be held liable if the buyer has not expressed reservations.

To obtain a refund , the buyer must inform us of any problem observed by sending us a message via the “Contact” section. He must report in detail the problem observed (e.g. damaged package, already opened, etc.). The buyer may be asked to provide a photo of the damage by email.

In the event of non-delivery of the package by the Post Office , the buyer must inform Simone in Bordeaux via the “Contact” section. We will then open an investigation with the services concerned. An email indicating that an investigation is open will be sent to you. Final response times from the Post Office vary from 4 to 6 weeks. If the package is found, it will be sent to the customer according to the usual procedure. If the package is declared lost and there is no longer any stock available to ensure a second shipment, the order will be refunded as soon as possible. 

In the event of confirmation by the Post Office (tracked letter) of delivery of the package: contact the Post Office with its tracking number.

In the case of a package signed by the customer or an agent, if a package is signed by the customer or an agent, this amounts to confirmation of good delivery and Simone in Bordeaux is no longer responsible for a failure to the delivery. If you entrust the receipt of your package to an agent, he becomes responsible for your receipt of your package.

If the transport has declared your package delivered but you contest this delivery, we will be able, if necessary, to meet your expectations and we will be required to ask you for a formal, handwritten dispute as well as a copy of your identity card or passport .

Article 6: Right of withdrawal and return of products

Our returns policy

The right of withdrawal can be exercised within 14 days of receipt of your package. Any return may result in a non-refundable credit or a refund depending on your payment method.

Returns are the responsibility of the buyer.

Items must be returned in their original packaging.

The buyer is responsible for the package until it is returned to Simone in Bordeaux.

We recommend using a tracked shipping method.

Any package not received by Simone in Bordeaux will not be eligible for a refund.

Returned products are refunded within 2 to 7 days after receipt by us and after expertise.

For any complaints after this period we invite you to send an email to atelier@ simoneabordeaux.com in order to assess the incident and find the best solution to satisfy your request.

As an exception, the right of withdrawal cannot be exercised for contracts listed in Article L.221-28 of the Consumer Code, including in particular contracts for the supply of goods made according to the consumer's specifications or clearly personalized or which, due to their nature, cannot be reshipped or are likely to deteriorate quickly as well as gift cards.

If you made a purchase with a promotional code, it cannot be reused in the event of a return, even if you wish to return the same product.

In accordance with the provisions of articles L121 et seq. of the Consumer Code, each user of the site has a withdrawal period of 14 days from receipt of their package to return one or more items, at their own expense and risk, without having to justify the reason. If the deadline expires on a Saturday, Sunday or public holiday, the deadline is extended until the first following working day at midnight.

If paid with a credit, the return will generate a new credit. Credits are not refundable.

Products returned after the withdrawal period are subject to an exceptional authorization request from us. If accepted, these will only be in the form of a non-refundable credit.

Returns that do not meet our policy will not be accepted and will be returned to you.

If a product is missing from your order, we ask you to notify us as soon as possible (24 hours after receipt of the product). Photos of your package as well as the initial packaging will be requested to follow up on a potential refund.

We would like to point out that in the case of a return, the customer is the sender of the package and is therefore held responsible for any damage to the product during this return. If the product is damaged, it will be returned and reimbursement of shipping costs may be requested.

Late returns

Your purchase must be returned within 14 days of receipt of your order. Late returns will be refunded in the form of a credit and a fee corresponding to 10% of the order amount will be retained.

Defective items

Products are considered defective if they are damaged upon receipt or a manufacturing defect is discovered within 14 days of the date of purchase. If your item is received defective or you wish to make a reservation (damaged package, open package, missing product, damaged or soiled product, etc.) you must notify us upon receipt of the package either by telephone on 06 75 01 08 54 or by email: atelier@ simoneabordeaux.com (subject: defective item)

Return the defective item within 7 days from the date you received your order. Please note that items damaged as a result of normal use will not be considered faulty.

Colors

We do everything possible to display as faithfully as possible the colors of the items offered on Simone in Bordeaux. However, the resolution of computer screens, tablets and smartphones varies from one device to another, so we cannot guarantee 100% actual color display.

In all cases, we ask that all returns be packaged in their original packaging (Simone pouch in Bordeaux). If a Simone à Bordeaux pouch is missing, we reserve the right to charge you €2.

Article 7: Liability

The products offered comply with current French legislation and the standards applicable in France. Consequently, Simone à Bordeaux cannot be held liable in the event of an error or omission in any of these photographs, texts or graphics, information or characteristics of the products or in the event of modification of the characteristics of the products by the suppliers. Of course, for any questions about the products you can contact our customer service.

Simone à Bordeaux cannot be held responsible for non-performance of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, particularly of postal services and means of transport and/or communications. , flood, fire.

Hypertext links may refer to sites other than the Simone à Bordeaux site. The site disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.

Article 8: Intellectual property

All texts, comments, works, illustrations and images reproduced on the sites published by Simone in Bordeaux are reserved under copyright as well as intellectual property and for the entire world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized subject to different or even more restrictive provisions of the intellectual property code. Any other use constitutes counterfeiting and is punishable under Intellectual Property law without prior authorization from Simone in Bordeaux. Any total or partial reproduction of the sites published by Simone in Bordeaux is strictly prohibited.

Article 9: Personal data

All information provided during your visits to www.simoneabordeaux.com is strictly confidential.

The files are registered with the National Commission for Information Technology and Liberties (CNIL).

Simone à Bordeaux undertakes not to disclose to third parties the personal information that you communicate to us. These are confidential. They will only be used by its internal services to process your order and to reinforce and personalize the communication and product offering reserved for Simone à Bordeaux customers, in particular through the Simone à Bordeaux newsletter. This article cannot prevent the assignment or transfer of activities to a third party.

Consequently, in accordance with the Data Protection Act of January 6, 1978, you have a right of access, rectification and opposition to personal data concerning you.

To find out more you can consult our privacy policy.

To do this, simply send us a request online, indicating your name, first name, address and, if possible, your customer reference: - by e-mail: by filling out our contact form.

You can also manage your subscription to the www.simoneabordeaux.com newsletter at any time from your customer account, or by following the unsubscribe link at the bottom of each email received.

Article 10: Liability

Simone à Bordeaux cannot be held responsible for all the inconveniences and damages inherent in the use of the Internet network (service interruption, external intrusion, computer viruses, etc.).

Article 11: Guarantees

All our products benefit from:
- the legal guarantee of conformity
- the legal guarantee against hidden defects.

To benefit from the product warranty, it is imperative to keep the product purchase invoice.

Please note that as part of the legal guarantee of conformity, the Customer:

- benefits from a period of two years from delivery of the goods to take action against the Seller;

- can choose between repairing or replacing the Product ordered, subject to the cost conditions provided for by article L 217-9 of the Consumer Code;

- is exempt from providing proof of the existence of the lack of conformity of the Product during the twenty-four months following delivery of the Product, except for second-hand goods, the deadline for which is extended to six months (art. 217-7 of the Consumer Code)

Contractual guarantees do not cover:
- abnormal or non-compliant use of products. In this regard, we invite you to carefully consult the maintenance advice,
- defects and their consequences linked to use not in accordance with the use for which the product is intended,
- defects and their consequences linked to any external cause.

In any case, Simone à Bordeaux cannot be held responsible if the maintenance advice is not followed.

Maintenance tips :

Your jewelry is precious, here are some tips for preserving it and making it last….

Even though our jewelry is made with quality materials, we recommend that you avoid contact with water, perfume, cosmetics and chemicals as much as possible.

Our jewelry is delivered in small cotton pouches, do not hesitate to put them back in their pouch in the evening when you go to bed, or when you go on a trip or on the move.

Article 12: Disputes

Any dispute can be resolved through our customer service and, in the absence of an amicable settlement, the rules of jurisdiction will apply. However, the site www.simoneabordeaux.com reserves the right to summon the customer before the court in whose jurisdiction his domicile or headquarters are located.

Article 13: Non-waiver

It is agreed between Simone à Bordeaux and the users of the site that any failure or waiver by one of the parties in the application of all or part of the commitments provided for in these general conditions of sale cannot constitute a modification of this agreement, nor generate any right, nor even be interpreted for the future as a waiver of the commitment in question.

Article 14: Force majeure

The execution by the company of all or part of its obligations will be suspended in the event of the occurrence of a fortuitous event or force majeure which would hinder or delay its execution. The various cases recognized by case law are considered as such. In such a fortuitous event, Simone in Bordeaux will notify its customers by email within 7 days.

Article 15: Applicable law and competent jurisdiction

These general conditions of sale are subject to French law.

Article 16: Customs duties

Any order placed on www.simoneabordeaux.com and delivered outside mainland France may be subject to possible taxes and customs duties possibly imposed when the package reaches its destination.
These possible customs duties and taxes linked to the delivery of an item are your responsibility and are your entire responsibility.
We are unable to verify applicable customs duties and taxes.
To find out about them, we advise you to contact the competent authorities in your country.

Article 17: Customer service

For any information or questions, our customer service is at your disposal:
- through the Contact section By clicking here .

- by telephone: 0556819023

- by email to atelier@simoneabordeaux.com

Article 18: Mediation

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, SAS JANE joins the Consumer Mediator Service FEVAD (Federation of e-commerce and distance selling) whose contact details are as follows: Consumer Mediator FEVAD - BP 20015 - 75362 PARIS CEDEX 8 - https://www.mediateurfevad. Fr .

Article 19: Legal notices

The website www.simoneabordeaux.com is published by the company JANE registered with the Bordeaux RCS under SIRET number 889 879 540 00033

The head office is located at 44 Allées de Tourny 33000 Bordeaux SAS with capital of €10,000 whose intra-community VAT number is FR73889879540

Publication director: Agnès Tardy

Host
SAS OVH

2 Rue Kellermann

BP80157

59100 Roubaix